Shipping & Returns

SHIPPING WITHIN AUSTRALIA

  • All orders are shipped via eParcel services with Australia Post.
  • Our Flat Rate for all orders is $10 and this is included in your order at checkout.
  • You will receive a tracking number once your order is shipped.
  • Free shipping is available for all orders that reach $100 by using the code "FREESHIPPING" at checkout.
  • Our aim is to dispatch all orders within 2-3 business days (Monday to Friday only).
  • Orders usually arrive within 5 to 14 days.


SHIPPING TO NEW ZEALAND

  • Shipping to New Zealand is available, starting at AUD$18.55 and increasing, depending on the total weight of each order.
  • Shipping totals are automatically calculated at checkout.
  • All orders are sent via Standard Parcel services, through Australia Post. This means that postage may or may not tracked for New Zealand.
  • Our free shipping offer is not valid for New Zealand.
  • Orders usually arrive within 7 to 21 days from the time they have been scanned by Australia Post.


ORDER PICK-UPS

  • Order pick-ups are no longer offered.


RETURNS

  • We do not accept returns of products that have been opened or used.
  • We recommend joining a Facebook group called "Aussie Curlies - Buy, Swap & Sell", so that you can sell any products that have been used, but deemed unsuitable for your hair. This group accepts sales of products that are Curly Girl Method approved only. Click HERE to join.
  • If your order has arrived with leaks, please contact us with a photograph of your order, within 48 hours of receiving it.