Ordering, Shipping, Returns & Refunds
All orders have a maximum turnaround of 3 BUSINESS DAYS for dispatchment (MONDAY TO FRIDAY ONLY).
We don't process orders during weekends.
OUR WEEKLY DISPATCHMENT SCHEDULE:
DUE TO HEAVY DELAYS CAUSED BY COVID-19, WE DO NOT HAVE ESTIMATED TIMES OF ARRIVAL FOR PARCELS AT THIS TIME. PLEASE CONTACT AUSTRALIA POST DIRECTLY WITH YOUR TRACKING NUMBER FOR ENQUIRIES.
WE ONLY CATER FOR AUSTRALIA AND NEW ZEALAND. WE DO NOT SEND ORDERS TO ANY OTHER LOCATIONS.
SHIPPING WITHIN AUSTRALIA
- All orders are shipped via standard eParcel services with Australia Post.
- Our Parcel Flat Rate for Shipping and Handling is AUD$8 and this is included in your order at checkout.
- You will receive a tracking number once your parcel has been processed. This tracking number will be sent automatically by Australia Post to the same email address that you choose to include in your order.
- Express Postage Services for Australia are available for purchase under our "EXPRESS POSTAGE SERVICE" listing.
- Free standard postage is available for all orders that reach $100 by using the code "FREESHIPPING" at checkout.
SHIPPING TO NEW ZEALAND
- Standard Shipping and Handling to New Zealand is available at a flat rate of AUD$18.
- All orders are sent via International Standard Parcel services, through Australia Post.
- Our free shipping offer is not valid for New Zealand.
- Express Postage Services for New Zealand are available for purchase under our "EXPRESS POSTAGE SERVICE" listing.
- Order pick-ups are not offered.
RETURNS & REFUNDS
- We do not accept returns of any products that have been opened, used or due to "change of mind".
- If an item is missing in your order or you have received the wrong item, please contact us as soon as possible and we'll rectify the error.
- If a product doesn't work for you, we recommend joining a Facebook group called "Aussie Curlies - Buy, Swap & Sell", so that you can sell any product that has been used, but deemed unsuitable for your hair. This group accepts sales of products that are Curly Girl Method approved only. Click HERE to join.
- If your order has arrived with leakages, please contact us with at least 3 photographs of your order, within 48 hours of receiving it.
We need photographs that clearly show: how the order arrived (showing the leakage on the packaging), the contents from the inside of the product and a photograph that shows the demarcation like of the contents from the outside of the product.
Emails requesting resolutions after 48 hours of delivery or without any evidence will be rendered false.
- We do not accept enquiries to change orders that have been paid and submitted.
- Please ensure that you double-check your Cart before proceeding to Checkout.
- We are not able to make any modifications or consolidations to finalised orders.